Performance Management : Concepts,Skills And Exercises

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This book helps us to become more effective at managing human performance in the organizations. It provides a balance between concepts and skill-based exercises. Conceptual understanding is addressed first in each chapter, followed by a variety of “skill builder” exercises that provide a rich resource for the students, faculty, workshop instructors, and trainers. The end result is a single volume that gives readers both an understanding of performance management as well as the ability to manage performance. New In The Second Edition Each chapter begins with the opening example that describes a real life situation. It portrays the applied relevance of the concepts discussed in each chapter. Skill Builder exercises at either the basic or advanced level which invites reader to apply and extend the concepts of the chapters. The basic Skill Builders are meant to provide opportunities to apply chapter concepts. The advanced Skill Builders are meant to provide additional challenges to students. “This text should be an integral part of any human resource management or general management curriculum and fits well within a senior undergraduate, MBA, or doctoral level course. The practical examples, cases, and exercises provide readers with the tools to effectively apply performance management concepts within a wide range of organizational contexts.” Kevin G. Love Central Michigan University “The authors thoughtfully present a management ‘calculus’ for combining formal processes with organization values and proven coaching techniques to bridge the gap between strategy, process technology, and employee performance. The book offers a compelling framework for understanding the drivers of performance and practical management tools to diagnose, design, and deliver the system for optimizing human performance. Performance Management is a ‘must read’ for the student or the veteran manager who desires to master the skills to be an outstanding, performance leader.” —Richard Sibbernsen Formerly VP of Human Resource Management, AT&T “This book is a valuable resource for students, faculty and practitioners interested in the practice of effective performance management. Its integrated approach weaves together the theory and practice of performance management with thought-provoking exercises and activities that bring concepts to life in a meaningful way. The authors’ comprehensive approach will challenge and enlighten audiences from the undergraduate student to the experienced manager.” Janice S. Miller University of Wisconsin-Milwaukee About The Author Brain Leonard is an established corporate strategist, trainer, coach, facilitator, and implementation specialist, with more than a decade of experience creating organizational structure and business process improvements in companies of every size in various industries. Table Of Contents Preface 1. The Performance Management Process: An Overview 2. Organizational Context 3. Performance 4. Diagnosis 5. Evaluation 6. Feedback 7. Dealing with Feedback 8. Improving Performance Epilogue: Final Thoughts Appendix: Skill Builder Summary References Index