Appreciative Inquiry for Change Management

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Appreciative Inquiry [AI] is now a widely recognized process for engaging people in organizational development and change management. Based around conversationalpractice, it is a particular way of asking questions, fostering relationships and increasing an organization s capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn t, and acknowledges the contribution of individuals in order to increase trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it in order to improve performance within your business. The book explains the skills, perspectives and approaches needed for successful AI, and demonstrates how AI can be applied in a practical conversational approach to your organizational challenges. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable, why they are effective and how to promote, create and generate such conversations yourself.