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Banking Services and Information Technology: The Indian Experience 01 Edition
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ISBN
:
9788177081763
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Publisher
:
New Century Publications
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Subject
:
Finance & Accounting
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Binding
:
Hardcover
₹
570.0
₹
570.0
570.0
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Description
Banking sector in India has been a major beneficiary of the inroads made by information technology. Many new processes, products and services offered by banks and other financial intermediaries are now IT-centred. Effective integration of technology with sound business practices requires business process re-engineering and banks in India need to follow up on the beginnings made in this regard. Most of the initiatives regarding technology are aimed at providing better and more efficient customer service by offering multiple options to the customer. The death of distance, which is a by-product of technology, has become a reality in the banking sector. Technology is also playing a key role in banks strategy for gaining a competitive edge. Another major development witnessed in recent years is the growth in multiple delivery channels to customers such as internet-based banking, mobile banking and anywhere banking. This has benefited the customers and the banks alike. While customers have
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