Become a Successful Supervisor: Develop Essential People Skills

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Becoming a supervisor for the first time usually comes with mixed emotions and a lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader. Become a Successful Supervisor demonstrates key strategies you can start using today to create a positive, powerful, motivating environment for your employees. You’ll learn how to: Successfully transition to the role of supervisor Become a more proactive communicator Develop coaching skills to increase employee satisfaction and productivity Acquire the necessary skills to deal with organizational change

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Rick Conlow - A quick glance at his professional resume leaves you with the strong impression that effort and optimism are a winning combination. Case in point: With Rick by their side, clients have achieved double- and triple-digit improvement in their sales performance, quality, customer loyalty, and service results over the past 20-plus years and earned more than 30 quality and service awards. In a day and age when optimism and going the extra mile can sound trite, Rick has made them a differentiator. His clients include organizations that are leaders in their industries, as well as others that are less recognizable. Regardless, their goals are his goals. Rick’s life view and extensive background in sales and leadership-as a general manager, vice president, training director, program director, national sales trainer and consultant-are the foundation ofhis coaching, training, and consulting services. Participants in Rick’s experiential "live action" programs walk away with ah-has, inspiration, and skills they can immediately put to use. These programs include "BEST Selling!"; "Moments of Magic!"; "Excellence in Management!"; "SuperSTAR Service and Selling!"; "The Greatest Secrets of all Time!"; and "Good Boss/Bad Boss-Which One Are You?" Rick has also authored Excellence in Management, Excellence in Supervision, Returning to Learning, and Moments of Magic. When he’s not engaging an audience or engrossed in a coaching discussion, this proud husband and father is most likely astride a weight bench or motorcycle, taking on the back roads and highways of Minnesota. Doug Watsabaugh - Doug values being a "regular person," with his feet on the ground and head in the realities of the daily challenges his clients face. It’s his heart for and experience in helping clients deal with difficult situations that distinguish him from other sales performance and leadership development consultants. His knowledge of experiential learning and his skill at designing change processes and learning events have enabled him to measurably improve the lives of thousands of individuals and hundreds of organizations in a wide variety of industries ¬financial services, manufacturing, medical devices, consumer goods, and technology to name a few. Before startinghis own business, Doug served as the director of operations for a national training institute, manager of organization development for a major chemical company, and was responsible for worldwide training and organization development for the world’s third largest toy company. Table of Contents Part 1: Transitioning to Supervision Part 2: High-Performance Management Part 3: Communicating with others Proactively Part 4: Coaching for Excellence Part 5: Dealing Positively with Change Appendix