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ISBN
:
9788176496575
Publisher
:
Crisp Learning
Subject
:
Business & Management
Binding
:
Paperback
Year
:
2004
₹
99.0
₹
87.0
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The underlying premise for Customer Focus is quality is Judged by Customers - and must take into account all product and service feature s that contribute value to customers and lead to customer satisfaction, preference and retention It demands constant sensitivity to changing and emerging customer and market requirements - from the book as strategic concepts, customer-driven quality and service have moves to the top of the list for most managers, a day does not go by without some reminder of how important these factors these become. The tools that book uses to examine and develop these topics are both familiar and critical. Market research, quality systems and performance measures are an essential part of a sound strategy to deliver the best that can be achieved for any customer.
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