CCNA Voice 640-461 Official Cert Guide

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This is Cisco's official, comprehensive self-study resource for preparing for the new ICOMM exam - the only exam needed to gain CCNA Voice certification, now an essential prerequisite for CCNP Voice certification. Top Cisco instructor Jeremy D. Cioara presents every objective concisely and logically, with extensive teaching features that promote retention and understanding. Readers will find: " Pre-chapter quizzes to assess knowledge upfront and focus study more efficiently " Foundation topics sections that explain concepts and configurations, and link theory to actual configuration commands " Key topics sections calling attention to every figure, table, and list that candidates must know " Exam Preparation sections " Exam-realistic questions on CD About 80% of this edition's content is brand-new, reflecting the new exam's massive revision, reorganization, and expansion. In addition to Cisco Call Manager Express, this book now covers Cisco Unified Communications Manager (CUCM), CUCM Express, Unity Connection, Unified Presence, and network infrastructure considerations. Specific topics added in this edition include: " CUCM/CUCM Express administration " Managing endpoints and end-users with CUCM " CUCM dial plan management " CUCM/CUCM Express mobility features " Voice mail integration with Unity Connection " Unified Presence support " Network infrastructure management/troubleshooting " Unity Connection management/troubleshooting. Key Features: Contains 80% new content, reflecting the exam's expansion to cover Cisco Unified Communications Manager (CUCM), CUCM Express, Unity Connection, Unified Presence, and network infrastructure Includes realistic exam questions on CD Contains extensive, proven features to help students review efficiently and remember the most important details The official, comprehensive assessment, review, and practice guide for Cisco's latest CCNA Voice exam direct from Cisco

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Jeremy D. Cioara, CCIE No. 11727, works in many facets of the Cisco networking realm. As an author, he has written multiple books for Cisco Press and Exam Cram. As an instructor, he teaches at Interface Technical Training (www.interfacett.com) in Phoenix, Arizona. Likewise, Jeremy has recorded many E-Learning titles at CBTNuggets (www.cbtnuggets.com). Finally, Jeremy is the CIO of AdTEC Networks and works as a network consultant, focusing on Cisco network and VoIP implementations. Jeremy also casually blogs about Cisco topics at Tekcert (www.tekcert.com) in his free time. Thankfully, he is married to the Certified Best Wife in the World (CBWW), who helps him manage his time and priorities and prevents him from getting an enormous Cisco logo tattooed across his chest. Michael Valentine has 15 years of experience in the IT field, specializing in network design and installation. Currently, he is a Cisco trainer with Skyline Advanced Technology Services and specializes in Cisco Unified Communications, CCNA, and CCNP classes. His accessible, humorous, and effective teaching style has demystified Cisco for hundreds of students since he began teaching in 2002. Mike holds a Bachelor of Arts degree from the University of British Columbia and currently holds CCNA, CCDA, CCNP, CCVP, and CCSI No. 31461 certifications. Mike has developed courseware and labs for Cisco and its training partners. Mike is the coauthor of CCNA Exam Cram (Exam 640-802), Third Edition (Que 2008), authored the CCNA Voice Quick Reference Guide, and has served as technical editor and contributor on several Cisco Press titles. Table of Contents Chapter 1 Traditional Voice Versus Unified Chapter 2 Understanding the Pieces of Cisco Unified Communications Chapter 3 Understanding the Cisco IP Phone Concepts and Registration Chapter 4 Getting Familiar with CME Administration Chapter 5 Managing Endpoints and End Users with CME Chapter 6 Understanding the CME Dial-Plan Chapter 7 Configuring Cisco Unified CME Voice Productivity Features Chapter 8 Administrator and End-User Interfaces Chapter 9 Managing Endpoints and End Users in CUCM Chapter 10 Understanding CUCM Dial-Plan Elements and Interactions Chapter 11 Enabling Telephony Features with CUCM Chapter 12 Enabling Mobility Features in CUCM Chapter 13 Voicemail Integration with Cisco Unity Connection Chapter 14 Enabling Cisco Unified Presence Support Chapter 15 Common CME Management and Troubleshooting Issues Chapter 16 Management and Troubleshooting of Cisco Unified Communications Manager Chapter 17 Monitoring Cisco Unity Connection Chapter 18 Final Preparation