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Contact US! Trainer's Manual: Call Center English Skills 18.0%OFF

Contact US! Trainer's Manual: Call Center English Skills

by Jane Lockwood and Hayley McCarthy

  • ISBN

    :  

    9780521178587

  • Publisher

    :  

    Cambridge University Press

  • Subject

    :  

    Language: Reference & General, Encyclopaedias & Reference Works

  • Binding

    :  

    PAPERBACK

  • Pages

    :  

    64

  • Year

    :  

    2010

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958.0

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  • Description

    CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

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