Continuous Quality Improvement in Health Care

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Through A Unique Interdisciplinary Perspective On Quality Management In Heath Care, This Text Covers The Subjects Of Operations Management, Organizational Behavior, And Health Services Research. With A Particular Focus On Total Quality Management And Continuous Quality Improvement, The Challenges Of Implementation And Institutionalization Are Addressed Using Examples From A Variety Of Health Care Organizations. Updated Material Includes A New Focus On Reducing Medical Errors, The Introduction Of CPOE, Baldridge Award Criteria, And Seven New Case Studies.