Control Self-Assessment: A Guide to Facilitation-Based Consulting

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Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.

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RICHARD P. TRITTER is the Director of Regional Business Development at a major software consulting firm in Massachusetts. Previously, he was the Director of Facilitative Consulting and the Director of Business Self-Assessment practice worldwide at a Big Five accounting firm, which involved conducting facilitative meetings with groups of client executives at the vice-presidential level or higher. Regarded as a major authority on CSA technique, Tritter researched and wrote Control Self-Assessment: Experience, Current Thinking, and Best Practices for the Institute of Internal Auditors. For his facilitation work in improving adult-handicapped programs, the author was the cowinner of the Massachusetts Better Government Competition awarded by Governor William Weld in 1991.