Emotional Intelligence Works: Think, Be and Work Smarter

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Intellectual and technical skills are no longer enough on their own to assure success in the workplace. Emotional intelligence allows you to connect with others one-on-one and in groups – a critical skill in business today. People who are emotionally smart waste less time on personality conflict, stay in control under stress and achieve greater satisfaction at work and at home. Emotional Intelligence Works has recently been updated to include results from the latest research and insight from a larger number of resources. You’ll learn how to : See the benefits and challenges to improving emotional intelligence Assess the need for individual and organizational improvement Develop the core skills of emotional intelligence Apply model strategies in business and social settings

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S. Michael Kravitz Ph.D. : Dr. Kravitz is a speaker and educator. He provides practical, positive tools for building communication skills, overcoming negativity, dealing with difficult students, patients, and associates as well as raising emotional intelligence in the workplace. His keynote speeches and training programs are known for their high - content level and humor. He is an adjunct professor at Franklin University and author of the Crisp Series book, Managing Negative People. He received a B.S. in Education and both an M.A. and Ph.D. in Psychology from The Ohio State University. Susan D. Schubert M.A. : Susan Schubert builds group harmony through teamwork, solving problems, and increasing leadership skills. Schubert is a facilitator and trainer with an M.A. in Public Administration and Community Leadership from Central Michigan University. Group facilitation and team simulations for meetings, teams, and retreats are her strengths. She is co-author of the Crisp Series book, Managing Upward. She is active with community organizations and founded a women’s interfaith group. Table of Contents Part 1: Introduction to Emotional Intelligence Part 2: "Think Smart" Strategies Part 3: "Be Smart" Strategies Part 4: "Work Smart" Strategies Appendix