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Grading Health Care: The Science and Art of Developing Consumer Scorecards
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ISBN
:
9780787940270
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Publisher
:
John Wiley & Sons
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Subject
:
Medical Study & Revision Guides & Reference Material
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Binding
:
Hardcover
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Year
:
1998
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14816.0
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Description
Informing Health Care PurchasersIn today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability. This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
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Author Biography
PAMELA P. HANES Ph.D., is an associate professor, Department of Public Health and Preventive Medicine and associate director for research, Oregon Health Policy Institute, Oregon Health Sciences University, Portland, Oregon. MERWYN R. GREENLICK Ph.D., is professor and chair of the Department of Public Health and Preventive Medicine, School of Medicine, Oregon Health Sciences University. He is former director of the Kaiser Permanente Center for Health Research and vice president for research, Kaiser Foundation Hospitals.
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