Hotel Front Office Training Manual,Andrews

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This book is a ready references training manual to empower students,professionals and trainers with the essentials of hotel front office service.Based on the 3-years degree syllabus of hotel management schools,It is a handy companion throughout a food service professional's Career. Key Features: Handy book for self-learning and trainingLearning Objectives, Key terms and Review QuizzesFocus on international practices and standardsEmphasis on multitasking skillsProcedural details explained

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: Sudhir Andrews A well-name in the Hospitality industry in India. He was also the principal of the Institute of Hotel Management & Catering Technology,Pusa. He is presently Dean- Ecole Hoteliere Lavasa Table of Content: PART I: HISTORICAL EVOLUTION Chapter 1 History of TravelChapter 2 History of HotelsChapter 3 History of MotelsChapter 4 History of International Chain AssociationsChapter 5 History of Air Travel PART II: ASPECTS OF TOURISM Chapter 6 Purpose of TravelChapter 7 Role of Tour Operators and Travel AgentChapter 8 Scope of TourismChapter 9 Role of Airlines PART III: THE HOTEL Chapter 10 Types of LodgingChapter 11 Hotel OrganisationChapter 12 Differentiation of Guests PART IV: THE FRONT OFFICE Chapter 13 Front Office OrganisationChapter 14 Job Descriptions of Front Office PersonnelChapter 15 Competencies of Front Office PersonnelChapter 16 ReservationsChapter 17 ReceptionChapter 18 Uniformed ServicesChapter 19 Concierge ServicesChapter 20 Guest Relations ExecutiveChapter 21 Telecommunications PART V: FRONT OFFICE ACCOUNTING Chapter 22 Front Office CashierChapter 23 Night Auditor PART VI:ATTITUDES Chapter 24 Understanding Guest Service Appendix 1: Answer to Review QuizzesAppendix 2: GlossaryAppendix 3: List of FiguresAppendix 4: References