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How Can I Help You?: 5 Mistakes to Avoid in Customer Service
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ISBN
:
9788184003000
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Publisher
:
Random Business
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Subject
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Business & Management
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Binding
:
Paperback
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299.0
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233.0
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Description
A timely book on what not to do in order to keep your customer happy Customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service excellence, Debashis Sarkarauthor, thought leader, and practitioner, who has held leadership positions with Unilever, Coca Cola, ICICI Bank, and now Standard Chartered shares valuable observations about customer service excellence. How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional. About the Author A bestselling author, thought-leader, columnist, American Society of Quality (ASQ) fellow, sought- after-speaker, and coach, Debashis Sarkar has invested more than 20 years to catalyse operational excellence in some of the best known companies. He is a global authority on Service Lean Management and his pioneering work in this space has been adopted by practitioners worldwide. He has had a deep hands-on-experience in the science of customer engagement and what it takes to differentiate a business through quality service. His ideas and experiences are encapsulated in books such as: Lessons in Lean Management, Lean for Service Organizations and Offices, 5S for Service Organizations and Offices, Lessons in Six Sigma, and Quality in Business. He can be reached at debashissarkar4@yahoo.com.
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