Information Development: Managing Your Documentation, Projects, Portfolio, And People

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This book covers current industry practices as well as supporting technologies, including: Topic-based architectures, Content management databases, XML-based authoring tools, Lean and agile development methods, multiple delivery of content, including print, web, and help systems. The title is a boon for senior technical writers, project managers as well as students in degree and non-degree training programs.

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Dr. JoAnn T. Hackos is President of Comtech Services, a content-management and information-design firm in Denver, CO and Director of the Center for Information-Development Management (CIDM), which focuses on industry best practices. Dr. Hackos consults on strategies for content management, organization management, customer studies, information design and development, and information architecture. She has authored Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication (Wiley 1997), and User and Task Analysis for Interface Design (Wiley 1998). She is a Fellow and Past President of the International Society for Technical Communication (STC). Table of Contents  Preface  Acknowledgments Part I The Framework           o An Introduction to Information-Development Management           o The Information Process Maturity Model Part II Portfolio Management           o Introduction to Portfolio Management           o Managing an Information-Development Budget           o Understanding the Technology Adoption Life Cycle           o Developing Relationships with Customers and Stakeholders           o Developing User Scenarios           o Optimizing Your Organizations Efficiency and Effectiveness           o Supporting Process Improvements with Effective Tools           o Developing Effective Teams           o Managing Your Team Resources           o Developing as an Effective Leader           o Promoting Innovation in Information Development Part III Project Management           o An Introduction to Project Management           o Starting Your Project           o Planning Your Information Development Project           o Implementing a Topic Architecture           o Keeping Your Project on Track           o Managing as the Project Changes           o Managing in a Collaborative Environment           o Managing Quality Assurance           o Managing Localization and Translation           o Managing Production and Delivery           o Evaluating the Project           o Bibliography           o Index