Management Guide To Quality & Productivity

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The book promotes professional management in small business sector through research, training and consultancy. It focuses on the basics concepts and approaches to managing quality and productivity in small scale industry. The book is organized into 11 chapters. Separate chapters are added on Six Sigma, ISO 9001 and Environment Management System (ISO 14000) and E-Enabled Services for enhancing productivity. Special Feature The book promotes professional management in small business sector through research, training and consultancy. The key focus of the book is on the basics, concepts and approaches to managing quality and productivity in small scale industry. The book is organized into 11 chapters. Separate chapters on Six Sigma, ISO 9001 and Environment Management System (ISO 14000) and E-Enabled Services for enhancing productivity have been added to the first edition. Relevant material on current topics such as QFD, Taguchi Method, ISO 9000, ISO 14000, EFQM model, Benchmarking, Kaizen, etc. Important publications along with Websites listed for further exploration of the subject. Table of Contents Chapter 1. The Gurus Chapter 2. Improvement Cycles Chapter 3. The “7 Tools” of Quality Chapter 4. Holding the Gains Chapter 5. Six New Tools Chapter 6. The 7 Wastes Chapter 7. General Tools Chapter 8. Service Tools Chapter 9. ISO 9001: 2000 Chapter 10. Six Sigma Chapter 11. E-Enabled Services for Enhancing Productivity