MCDST Microsoft Certified Desktop Support Technician Study Guide (With CD)

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Entry level desktop support positions continue to be in high demand in companies of all sizes. And with over 90% of desktops running Windows, the skill set required to land these jobs is fairly straight forward--but, until now, the means to acquire (and assess) them hasn't been. The MCDST (Microsoft Certified Desktop Support Technician) was developed to ensure that individuals entering the IT workforce have the skills needed to successfully manage and troubleshoot desktop environments running Windows. MCDST Study Guide, Deluxe Edition covers both exams in one comprehensive guide. Part I covers all the objectives and more in exam 70-271and Part II goes into depth on exam 70-272. Key Features Completely revised and refreshed Deluxe Edition. Contains over 200 pages of additional troubleshooting and critical support content, and additional CD content: 4 bonus exams and 300 flashcards! MCDST is currently Microsoft's fastest growing credential. Microsoft has issued ~8,200 MCDST certifications since it was first introduced in February 2004. Tremendous value for customers--two exams covered in a single, low-priced volume! Compare to two-volume coverage from Microsoft Press. Certification was developed to meet a need, not create one. About The Author Bill Ferguson, MCT, has been in the computer industry for over 15 years. He was a Certified Technical Trainer with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. Bill has written many other books including Sybex’s Network+ FastPass. In addition, he writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc. Brad Causey, MCT, is a technical trainer and consultant in the southeast United States. He runs a security consulting company and works as a senior engineer with a nationwide financial institution. He also develops courseware and training videos with many online training vendors. Table Of Contents Introduction Assessment Test User Support and Troubleshooting a Microsoft Windows XP Operating System Supporting Users and Troubleshooting Desktop Applications on a Microsoft Exam Essentials Review Questions Answers to Review Questions Glossary Index