Operations and Supply Management 12th Edition

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Operations and Supply Management, as the title indicates, provides increased emphasis on supply chain management in the 12e. The 12e continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite. Salient Features Comprehensive coverage of Operations and Supply Management, including both services and manufacturing. Up to date content including: New personal stories of Executives such as Tim Cook COO at Apple, Vignettes on current success story companies such as Timbuk2, IKEA, Toyota etc.The latest in Services including considering service supply chains as bi-directional and managing customer caused variability, new retail layout approaches such as at Apple stores etc. Updated coverage on SAP-ERP and ISO 9000-14000, Updated Excel 2007 spreadsheets in the text and on DVD in the text. New Framework graphics and descriptions. There are 3 new frameworks included which extend the general idea of the HayesWheelwright Product-Process Matrix to illustrate other tradeoff decision areas including- the service system design, sourcing and purchasing, logistics/transportation choices, and inventory control system design. Six New cases and over 60 new problems are included along with new examples, boxed articles and chapter opening vignettes, and photos. The Student DVD included in the text includes brand new videos on Zappos-an e-tailor of shoes whose operations support their `powered by service mission, Burton Snowboards-product design and plant tour, and Xerox and their recycling-remanufacturing process. Screencam Tutorials covering the use of Excel, excel templates, and problem solving in general have been expanded on the Student DVD to 16 total. New text design and look and feel. New McGrawHill HomeworkManager and HomeworkManagerPlus available with 12e. Balanced coverage of all aspects of Operations and Supply Management, manufacturing, services, and the supply chains for both. Balanced coverage of strategic decision-making as well as quantitative analysis and technology necessary for successful operations support. Lively and motivating writing style and choice of companies and vignettes which provide interest and motivation for students at both the undergrad and MBA level. Instructors Edition provides quick check solutions to problems in the margin for easy reference along with icons suggesting possible video supplementation for class. Text supported by comprehensive text support website-the Online Learning Center along with Jacobs OM site- www.pom.edu