Outrageous!: Unforgettable Service...Guilt-Free Selling

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Hard serve, soft sell. For service providers and business owners that's the formula for real success. Great service, not a hard-pitch sell, is what customers respond to best. It's a fun, guilt-free form of selling that anyone can learn to love -- even the most sales-phobic clerk on the company's front line.The new Outrageous! is a practical, step-by-step guide to POS (Positively Outrageous Service), a rapidly growing program developed by customer service expert T. Scott Gross. Fun without being frivolous, instructive without becoming boring, the book shows service providers at all levels how to: -- build positive word-of-mouth to draw in new customers-- use appealing opening lines that engage the customer-- get everyone in the organization to sell through service-- create a world-class service culture that lasts.