Quality and Power in the Supply Chain: What Industry Does for the Sake of Quality 01 Edition

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Contents : List of TablesPrefacePart I: Prologue: On Power and Its Impact on Customer-Supplier RelationsChapter 1. Power and its Impact on Customer Supplier Relation IntroductionThe role of power in dictating demands The Vendor-Vendee Relationship within the Automotive Sector: U.S. vs. Japan Dual Economy in the World of International Standards Chapter 2. On Registrars and Bureaucratic PowerConstraints and absurdity Types of Organizations Registrars as a mixture of Craft and Procedural bureaucracies Virtual ISO Certification: Guaranteed, Cheap and E-Z Part II: The Limits of Quality: Essays on a Separate RealityChapter 3. Thoughts on the Relativity of Quality The Zen of Quality Is there a universal approach to management? Are there universal principals of quality? Can Quality be Translated? Quality: Absolute or relative? When a smile is a sign of inferiority Conclusion Chapter 4. How Old Can a Company Hope to be? Chapter 5. Built to Last for a While: The Age of Flexibility Flexibility and Competitiveness Economic Success of the Firm: Is it solely based on quality issues? Quality: one small element to economic viability G.H. Bass vs Vita Needle Co. The Dilemma of Responsiveness Conclusion Chapter 6. On Servicing the Customer Who is the customer? Who is the Customer? The Case of ISO 9001:2000 Should all customers be treated like Kings? Chapter 7. Fads, Incompetence, Ignorance and Stupidity Introduction On Stupidity Federal Nonsense The Case of the Truck rental agency Partial Quality and the French Public Transportation System Can You Sell Less Quality? Are benchmarks always conducted to better serve the customer? On Quality Fads Ignorance: The leading cause of absurd behavior On Incompetence On the limitations of Mission Statements Side effects of Exceeding Expectations When Too Much Quality Leads to Ludicrous Scenarios? The Routine of Quality Conclusion PART III: Colbertism and the Dawn of Power in Customer-Supplier Relations Chapter 8. Colbertism: The Dawn of Regulatory Practices Colbertism: The Dawn of Modern Government Regulation Overview of the French Economic System During the 17th Century The Colbert System Colbert's Rules for Inspectors of August 13, 1669 Problems with Colbert's System of Regulation Chapter 9. The Quest for Repeatability: The Emergence of Factory Organization and Standardization Military Mass-Production The Managerial Revolution (1840-1880): Regulation from Within Adoption of the Armory System for Private Production Controlling the Means of Production prior to WWI: The Age of Taylorism Controlling the Means of Production: The inter war years (1915-1939) The Emergence of the Government as Customer The Role and Influence of the Military as Customer of Last Resort Chapter 10. Military as Customer and Controller of Subcontractors Origins of MIL-Q-5923 Justification for 5923 Early Resistance to 5923 The Omnipresent Customer Bureaucratic Authority vs Heavenly Power Introduction to Part IV Part IV: The Age of Standardization Chapter 11. The Value of Standardization: Point Counterpoint Introduction The Value of Standards Origins of the International Organization for Standardization Regulations: Who are the interested parties? The Economics of Standardization The Limits of Standardization Standards and the Law: Powerful Combination Standards Proliferation in an Age of Regulation Will it Ever End? Conclusion Chapter 12. The ISO 9000 Phenomenon and The Privatization of Military Standards Was There Quality Before ISO 9000? Antecedents to the ISO 9000 Movement The Need for Quick Fixes The ISO 9000 Phenomenon: A Case Study in the Manufacturing of Consent The ISO 9000 Series Origins of the ISO 9000 Standards 5923, 9858 and ISO 9000: Deja vu! Evolution of the ISO 9000 Movement in the U.S. The Universal Language of quality 190 What Others Have Said About the Series Evolution of the ISO 9000 Series Was ISO 9000 a Fad? Is ISO 9000 a legitimate paradigm for the 21st Century? Chapter 13. Quality Professionalism and the Ideology of ControlWhat is professionalism? The Ideology of Quality Influence of the Military and the Ideology of Quality Control Influence of the Military on the Perception of Quality The Role of the ASQ(C) in Promoting Supplier Regulations Recent Trends: The Ideology of Management (soft quality) The Quality Function and the Economy of the Firm Conclusion Part V: Consequences of Standardization Chapter 14. On The Origin of Procedures Procedures during the dawn of Industrialization Heritage of the American System Procedures: anathema, panacea or placebo On Working Knowledge Chapter 15. Writing Procedures Introduction Frederick Winslow Taylor on Procedures Herbert Simon on Decisions Some Examples of Dubious Procedures Should you never deviate from a procedure? Should all processes be repeatable? What is the best way to document a process? Can (should?) procedures be written for all possible scenarios? Procedures vs. "show me"? Types of procedures What to Do? Do we need special software packages to document our processes?Are procedures required for all industries? Should procedures be written like a computer program? Summary and Conclusion to Parts III-V PART VI: Conclusion IntroductionChapter 16. By Way of Conclusion: Dos and Don'tsChallenges of the 21st Century: General conclusions For the quality professional Need to integrate many methods For companies Final Thoughts on Don'tsWhat to do How to Simplify? ISO 9000 Software: No panacea On quality speak Teamwork: Another view Smaller would be better