Quality Management: Creating and Sustaining Organizational Effectiveness, 2nd ed., Summers

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Knowledge of quality management principles is what enables leaders of effective organizations to remain flexible and adaptable in an ever changing market. Table of Contents 1. Organizational Effectiveness2. Organizational Philosophy3. Quality Systems4. Creating a Customer Focus5. Organizational Leadership6. Strategic Planning7. Human Resource Development and Management8. Managing the Supply Chain9. Measures of Organizational Success10. Benchmarking11. Process Management12. Lean Tools and Techniques13. Problem-Solving Tools and Techniques14. Project Management15. Business ResultsAppendix 1 Z TablesAppendix 2 X and R Chart FactorsAppendix 3 Malcolm Baldrige National Quality AwardOrganizational Effectiveness EvaluationAppendix 4 Websites for QualityAppendix 5 Attribute ChartsGlossaryAnswers to Selected ProblemsBibliographyIndex