Siebel CRM 8.1: Navigation and Configuration

0.0

The first part of book is dedicated to the discussion on CRM, covering brief discussions on almost all the major aspects of CRM. The next three parts are entirely dedicated to Siebel CRM applications and tools. The discussion starts with the introduction to Siebel Enterprise applications, moves through Siebel eBusiness applications, Siebel Tools’, Siebel Configuration and ends up with implementing Siebel projects at organization level. This book is equipped with a sample project to make readers acquainted with actual project scenarios, along with interesting practice questions to challenge their Siebel CRM skills. About The Author Rishi Kumar Shrivastava is currently working as a Systems Engineer with Tata Consultancy Services Ltd., Gurgaon. As a Siebel professional.   Table Of Contents PART I: CUSTOMER RELATIONSHIP MANAGEMENT 1. Introduction to Customer Relationship Management PART II: SIEBEL APPLICATIONS AND TOOLS 2. Siebel Enterprise Applications 3. Siebel Ebusiness Applications 4. Siebel Tools 5. Navigating Siebel Applications PART III: CONFIGURING SIEBEL APPLICATIONS 6. Introduction to Siebel Objects 7. Tables and Columns 8. Business Component 9. Business Objects 10. Applets 11. Joins 12. Links 13. Views 14. Screens 15. Pick List 16. Multi-Value Group 17. Toolbars and Menus 18. List of Values 19. Configuring Applications PART IV: IMPLEMENTING SIEBEL BUSINESS APPLICATIONS 20. Implementing Siebel Business Applications 21. Installing Siebel Client, Tools and Sample Database 22. Sample Project