Systems Analysis & Design Fundamentals : A Business Process Redesign Approach First Edition

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Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.Key Features:- Breaks new ground in the teaching of systems analysis and design by going significantly beyond what one would normally find in similar texts in terms of business process redesign, as well as related emerging trends in business- Offers a strong hands-on approach that is better aligned with what happens in the real world of organizations today than most traditional textbooks on the topic - Identifies new and innovative business processes for organizations through several mini-cases and one comprehensive caseTable of ContentsPrefaceAcknowledgmentsIntroductionI: EMERGING TRENDS IN BUSINESSPart I Case: The FBI`s Virtual Case FileData, Information, and Knowledge Flow in Business ProcessesReturn on Investment in TechnologyII: UNDERSTANDING BUSINESS PROCESSESPart II Case: DoD`s Software Procurement from CSCThe Past, Present, and Future of Business Process RedesignBusiness Process Modeling Approaches and DiagramsIII: CHANGING BUSINESS PROCESSESPart III Case: IBM Global Financing`s Credit Issuance ProcessSelecting a Target for Successful Businesss Process RedesignRepresenting Information and Knowledge in Business ProcessesRedesigning Business ProcessesIV: TECHNOLOGY-BASED BUSINESS PROCESS IMPLEMENTATIONPart IV Case: Investars, Inc.`s Outsourcing of Programming to BelarusUsing IT to Enable New Process DesignsRedesigning Little Italy RestaurantsV: ADVANCED TECHNOLOGY ISSUESPart V Case: Denver International Airport`s Baggage Handling SystemDatabase Design Concepts and IssuesObject-oriented Design Concepts and IssuesBusiness Process Automation with ASPConclusionAppendix A: Complete ASP Code ExamplesAppendix B: Answers to Review QuestionsIndex