Textbook of Front Office Management & Operations

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ased on the broad curriculam of the 3-degree course of the National Council for Hotel Management & Catering Technology, this Comprehensive textbook aims to cover all relevent aspects ans issues related to front office operations in the hotel & hospitality industry. Key Features: The Hotel & tourism industryHotel OrganizationUnderstanding guest serviceFront office organizationCompetencies of a front-office professionalFront Office budgetingFront office administrationTraining & development of front office personnel ? Based on the syllabi of the 3-year Hotel Mgmt course? Written according to the latest changes and trends in the industry? Emphasis on latest technological developments

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: Sudhir Andrews A well-name in the Hospitality industry in India. He was also the principal of the Institute of Hotel Management & Catering Technology,Pusa. He is presently Dean- Ecole Hoteliere Lavasa Table of Content: Chapter 1. The Tourism And Hospitality Industry Chapter 2. Hotel Management And OraganisationChapter 3. Front Office ManagementChapter 4. ReservationsChapter 5. ReceptionChapter 6 Uniformed ServicesChapter 7. Concierge ServicesChapter 8. Guest Relations ExecutiveChapter 9. Telecommunications Chapter 10. Front-Office CashierChapter 11. Night AuditChapter 12 Yield ManagementChapter 13. Quality Guest Management Chapter 14. Managing Front-Office Human ResourcesChapter 15. Interpersonal Communication AppendicesReferences