The First-Time Trainer: A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals

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You've been asked to train a co-worker in a software program - by tomorrow! Or you've been told to train three people in customer service - this week! Whatever the situation, more and more of us are asked to provide last-minute training. Whether you're a manager, a supervisor, a team leader, or a new training professional, this concise guide gives you the critical elements of training so that you can become an "overnight" trainer.

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TOM W. GOAD (San Diego, CA) has 25 years' experience as a trainer and human resources development expert. He is widely published in the HR field and is the author of the classic text, Delivering Effective Training.