The Twelve Organizational Capabilities: Valuing People at Work

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Why do directors and managers design and operate organizations as if the people who comprise them do not matter? Why do so many of them have such poor attitudes, and knowledge of the theory and practice of organizing? Organizations are fundamental human institutions, yet all too often they are seen as mindless, heartless machines. In this text, Bob Garratt demonstrates the business value of treating people as unique individuals with energy, experience and commitment, rather than faceless minions.

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Bob Garratt is editor of the Successful Manager and Strategist series and author of The Learning Organization, Learning to Lead and The Fish Rots from the Head. He has worked in many European countries, the USA, Australia and New Zealand, and has been developing management education in China and Hong Kong since 1976. He lives in north London.