Total Productivity Management (Tpmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time

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Contents : IntroductionMisconceptions about Quality, Technology, and ProductivityProblems with the "Partial Productivity Perspective"Managerial Techniques Commonly Used in Decision-MakingOrganizational Goals for Managerial Decision-MakingImportance of Management's Role in Increasing ProductivityProposed Approach to Management Decision-MakingRelationship Between Total Productivity and Other Management GoalsThe Need for "Total Productivity Management" (PTmgt)Unique Factors Affecting EnterprisesConfused Emphases of the 1970's and 1980'sContinued Chaos of the 1990'sChallenges as OpportunitiesBridging the Technology DiscontinuitiesSocial ChangesFamily Unit-An Endangered SpeciesTechnology, The Uncontrollable MonsterEcological ImbalanceThe "One-World Syndrome"SummaryThe Basic Concept and Management Philosophy of TPmgtThe "Total Productivity Perspective"TPmgt: The DefinitionTPmgt: The Concept and PhilosophyTPmgt: The Three-Legged Stool AnalogyTPmgt: The Conceptual FrameworkTPmgt: The Integration Mindset of 3 Competitiveness DimensionsThe Systematic 10-Step Process© for TPmgtImplementation of the Basic TPmgtImplementation of the Comprehensive TPmgtMission StatementTPM and/or CTPM AnalysisManagement Goals"Fishbone" AnalysisAction PlansPQT TrainingImplementation of Action PlansManagement Goals Achieved?TPGNew GoalsImportant Note on the TPmgt ImplementationCase Studies: Selected Applications BankingConsultingConstructionDry-CleaningEducationHealthcareInsurancePrintingRestaurantRetailingTourismTransportationUtilitiesChemicalsComputer PeripheralsElectronicsHeavy EquipmentMachine-Tools ManufacturerMedical DevicesSeafood ProcessingSpace SystemsUnique Features of TPmgtInterdisciplinary Emphasis in Management Decision-Making"People-Building" Emphasis, with Behavioral ThrustProduct/Service Unit Orientation (Instead of Functional Focus)"Customer-Chain" ThinkingSystemic Perspective for IntegrationIndependence from CultureAbility to Understand the Technology - Total Productivity SynergyAbility to Understand and Affect the Quality - Total Productivity LinkageAbility to Interlink the Dimensions of CompetitivenessUnique Features Compared to Other Management PhilosophiesComprehensiveness of Problem-Solving Approaches in TrainingComprehensiveness of productivity and Quality Improvement TechniquesAbility to Quantify the Impact on the BOttom LineReward Systems Based on Total Productivity GainsharingThe PRacvtice of "Management is a Moral Issue"SummaryFrontiers Beyond TQM and ReengineeringThe TQM Wave-Where's it Headed?The Reengineering DynamiteThe TPmgt Total Package?Benefits of TPmgtCustomer ResponsivenessQuality-CompetitivenessTotal Cost-CompetitivenessTeam-Building and AccountabilityTechnology PlanningInvestment AnalysisAcquisition and Merger PlanningResource Budgeting and AllocationAutomatic "Profit-Targeting"Compatibility with Well-Established Data-Collection FormatsUniversality of TPmgtFundamental Similarities in Manufacturing and Service EnterprisesPrinciples of TPmgtRules for Maximum Success with TPmgtWhere To Go From Here?Blueprint for ActionNeed for Formal Education and Training in TPmgtExpert System Tools for TPmgtVideotape and Seminars on TPmgtAppendix A: Historical Introduction to QualityAppendix B: The TPM© FormulasIndex