Tracer Methodology: Tips and Strategies for Continuous Systems Improvement

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Tracer methodology is an integral part of The Joint Commission's on-site survey process. "Tracer Methodology: Tips and Strategies for Continuous Systems Improvement, Second Edition", provides health care organizations with new practical tracer examples and hands-on tools for understanding and conducting tracers in any health care setting. Readers also will find more tips on how to implement tracers, identify and assess priority focus areas during tracers, identify opportunities to observe patient care, and identify opportunities to interview physicians and other non-nursing personnel. This second edition also contains the following: new comprehensive overview of tracer methodology; new examples of individual tracers written from a surveyor's perspective; updated examples of system tracers; new chapter with examples of program-specific tracers; new or updated case studies of how domestic and international health care organizations have used tracers to make improvements; and, a companion CD-ROM containing new or updated worksheets that can be customized and used for implementing tracers and collecting data, and video clips showing how to conduct tracer interviews in a variety of health care settings.