Who Kidnapped Excellence?: What Stops Us from Giving and Being Our Best

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Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life. The book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellences team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back. And who is the culprit? It is Average who has kidnapped Excellence and replaced Excellences team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser. But a mysterious ransom note sparks a struggle between Average and Excellence. Integrated into this tale of organizational excellence is the story of Dave, a delivery man. The kidnapping causes Dave to contemplate his own life and relationships in a way that makes the paths of personal and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best in every aspect of their lives.

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Harry is an internationally sought-after speaker who delivers upbeat, fun and informative presentations that make a difference. He helps organizations increase productivity by engaging and energizing employees to be and do their best while helping the company reach its goals. He shows employees how to enjoy what they are doing and get excited about coming to work and working hard. Harry is the co-author of seven business books including FISH! A Proven Way to Boost Morale and Improve Results, one of the bestselling business books of all time. His books have been on the bestseller lists of The New York Times,Publishers Weekly, Business Week, Amazon.com and The Wall Street Journal. John Britt is a principal with Mountjoy Chilton Medley and leads the firms Management Advisory Services. He has assisted a number of large organizations with issues and opportunities in leadership and management over the past 20 years. Britt has worked with a major B2B star: He made his mark three years ago with "Who Killed Change?" which he wrote with "The One-Minute Manager" author Ken Blanchard and others.