Zero Defect Hiring: A Quick Guide to the Most Important Decisions Managers Have to Make

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Selecting the right people for the right job is critical to the success of any organization. All too often, however, those who are charged with the task of hiring have little or no experience in the recruiting and hiring process. "Zero Defect Hiring" gives you the nuts and bolts on all the essential aspects of the hiring process-- regardless of what type of business you manage or the size of your organization. "Zero Defect Hiring" offers the essential information you need to accomplish the following: Develop a solid hiring plan Write a captivating employment ad Create a viable pool of candidates Use recruiters to raise the quality of the hiring process Conduct a professionally structured interview Follow the legal and ethical hiring guidelines Sell your company to the candidate Increase your knowledge of the candidate Check references Negotiate terms and make an offer "Zero Defect Hiring" is filled with a wide range of examples that can be easily applied to any setting, including the not-for-profit and public sectors. These real-life examples represent a wealth of collective wisdom from human resource managers who have learned what works best in the hiring of great employees. ""Zero Defect Hiring "does a wonderful job in emphasizing the importance of the recruiting process with regard to the overall assessment and ultimate hiring decision. Furthermore, the numerous illustrations of best practices and tips are not only practical but, also extremely valuable to any hiring manager." -- Jay Heiny, vice president and director of recruiting, Prentice Hall College Publishing "There is no management function more important than hiring the right people. This book willenable the reader to make the right decision-- every time!" -- Alan R. Schonberg, chairman emeritus, Management Recruiters International "This book is a primer that all hiring managers should read and keep as a reference. It comprises basic, fundamental checks that keep the hiring manager from making the common mistake of hiring someone just to get a 'warm body' in the door. It will be required reading for all of the hiring managers on my team." -- Thomas N. Taylor, executive vice president, sales and marketing, Thomson Course Technology Not taking the time to hire the best employees undermines an organization's performance and opens the door for competitors to recruit the outstanding performers who were overlooked. Managers and recruiters are engaged in a "quest for talent"?a search for the right person with the right skills and temperament for a specific position with a specific organization at a specific point in time. Zero Defect Hiring presents a systematic, reproducible, and proven methodology for hiring. This short and to-the-point book guides managers through all the necessary steps to successfully hiring the "right" person, including: planning, profiling, advertising, assessing resumes, interviewing, legal and ethical guidelines for hiring, selling the company to the candidate and the candidate to the company, references, red flags to watch for, and much more. Walter Dinteman is president and owner of MRI/Sales Consultants of Asheville, a franchise of Management Recruiters International. He has more than thirty years? experience in teaching, management, and hiring.