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Conflict Management: Resolve Disagreement at Work
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ISBN
:
9788130918143
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Publisher
:
Crisp Learning
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
76
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Year
:
2011
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165.0
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Description
Whether it’s in the form visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose. Conflict Management presents common sense and proven practical techniques to minimize the negative effects of disagreement. You’ll learn how to: Confidently address conflict situations Honor the legitimate viewpoints of each party Head off escalation and retaliation Improve communication to negotiate resolution
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Author Biography
Herb Kindler graduated from M.I.T. and received his doctorate from UCLA. These pages reflect the depth and variety of his experience and insights gained as a project manager, chief engineer, CEO, and university professor. Dr. Kindler developed this in the course of presenting several hundred training programs on managing disagreement constructively and conflict management to t wide range of diverse organizations. Table of Contents Part 1: Foundation Part 2: Explore Part 3: Plan Part 4: Implement Part 5: Follow Through Appendix
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