Consumer Behaviour

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This is a particularly well conceived text that superbly demystifies consumer behaviour. The underpinning theory is easy to grasp and its application is so clearly shown The book is appropriate for the increasing number of consumer behaviour elements within professional programmes and is very student centric in its approach. About The Author Martin Evans is a Senior Fellow at Cardiff Business School. He previously held professorial posts at the Universities of Portsmouth, Glamorgan and West of England. His industrial experience was with Hawker Siddeley and then as a consultant to a variety of organizations over 30 years. Martin's specialist areas include direct marketing, consumer behaviour and marketing research and information and he has over 180 publication including eight books, mostly in these areas. He is an academic prize winner at the International Marketing Communications Conference, the Academy of Marketing, the Learning and Teaching Support Network ( ITSN) and Institute of Direct Marketing. He is a Fellow of Both the Chartered Institute of Marketing and Institute of Direct Marketing. Ahmad Jamal is a Senior Lecturer in Marketing and Strategy and the Coordinator for the Ethnic Marketing research Group at Cardiff Business School. He received his PhD in Consumer Behaviour from University of Bradford. Ahmad is a former Deputy Secretary of the Academy of Marketing UK, a member of Association of Consumer Research and a Deputy Senior Examiner for Marketing Planning at the Chartered Institute of Marketing. His research interests include cross-cultural, consumer behaviour, self-concept, service quality, brand evaluations and customer satisfaction, and he has published 15 articles in various publications. His major areas of teaching include consumer behaviour, advertising and other forms of marketing communications. Gordon Foxall is Distinguished Research Professor at Cardiff University.His chief research interests lie in psychological theories of consumer choice and consumer innovativeness and their relationships to marketing management and strategy. He has published some 16 books and over 250 articles and papers on these and related themes and has previously held professorial appointments at the Universities of Strathclyde, Birmingham and Keele. He is a Fellow of both the British Psychological Society (FBPsS) and the British Academy of Management (FBAM) and was recently elected an Academician by the Academy of Learned Societies for the Social Sciences (AcSS). Table of Contents About the authors Preface Part 1: Individual Aspects Of Consumer Behaviour Consumer Motives and Values Consumer Response to Marketing 1: Exposure, Attention, Perception Consumer Response to Marketing 2: Learning, Attitudes Consumer Response to Marketing 3: Action, Post Purchase Dissonance, Consumer Involvement Consumer Demographics Consumer Psychographics Article: Piacentini, M and Mailer, G (2004) Symbolic Consumption in Teenagers Clothing Choice, Journal of Consumer Behaviour 3(3), 231-264 Part 2: Social And Gruop Aspects Of Consumer Behaviour Social Group, Tribal and Household Buying Influences Culture, Sub Culture Article: Belch & Willis (2002) Family Decision Making at the turn of the century: has the changing structure of households impacted the family decision-making process? Journal of Consumer Behaviour 2(2), 111-124 Part 3: Integrated Approaches To Consumer Behaviour New Product Buying Repeat, Loyal and Relational Behaviour Databased Consumer Behaviour Consumer Misbehaviour Article: Fitchett, J A and Smith, A (2002), Consumer Behaviour in an Unregulated Market: The Satisfactions and Dissatisfactions of Illicit Drug Consumption, Journal of Consumer Behaviour 1(4), 355-368 Article: Woodside, AG (2004), Advancing Means-End Chains by Incorporating Heider's Balance Theory and Fournier's Consumer Brand Relationship Typology, Psychology and Marketing 21(4), 279-294 Glossary References Index Publisher's Acknowledgements