Crash Course In Managing People

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The Crash Course in Personal Development is an easy way to improve your skills fast, but it is far from a dry traditional course. As the author says, ‘be prepared to learn, but also be prepared to have fun. After an exploration of the key elements that make for effective time management and stress reduction, the course itself consists of a program of 150 exercises and techniques to help you decide what you want from life - and get it! Targeted reading ensures that the practical exercises are backed up with expert knowledge. This dynamic personal development program is split into 30 units, each designed to be completed in your spare time in one week. Alternatively, if you are under great pressure to get results, a whole unit can be completed within a day. The final section provides a refresher course that pulls together key learning points, ideas for further reading, and detailed tables that will help you to select the right techniques to use in specific situations. Table of Contents Introduction Getting the basics Managing people? Leadership Motivation Coaching Interviewing Getting started Work plan Introducing the course Checklist The course Unit 1: A taster Exercise: Understanding your style Technique: Culture Technique: Creating a team Exercise: Becoming a figure-of-eight person Exercise: It’s catching Unit 2: Inspiration Technique: Charisma Technique: Being an inspiration Exercise/Technique: Getting your inspiration Technique: Learning to love your business and staff Technique: Learning to love your customers and suppliers Unit 3: Leader as navigator—strategy and direction Exercise: Leadership and management Exercise/Technique: Vision and mission Technique: Strategy Exercise/Technique: Setting goals Exercise/Technique: Developing a business plan Unit 4: The murderous meeting Exercise/Technique: Meetings and how to chair them Exercise/Technique: Meetings and how to develop them Exercise/Technique: Meetings and how to kill them Exercise: Visible improvement Technique: Break time Unit 5: It’s hard at the top—dealing with stress Exercise/Technique: Using stress Exercise: Learning to relax Technique: Get fit Exercise/Technique: Getting beneath anxiety Exercise/Technique: Stop and think Unit 6: Words, words—communicating Exercise/Technique: Conversations Technique: Networking Technique: Publish or be damned Exercise: Eye eye Exercise: Open questions Unit 7: Knowledge is power Exercise/Technique: Technical competence Exercise/Technique: Knowing your competitors and customers Technique: Knowing your people Technique: Knowing yourself Technique: Keeping abreast Unit 8: Responsibility and influence Exercise/Technique: Taking responsibility Technique: Teaching responsibility Technique: How to be an ideal leader Technique: Saying ‘No’ Exercise: Two-faced management Unit 9: Reward and recognition Technique: Arrivals Technique: Reward Technique: Recognition Exercise/Technique: Somewhere to go Technique: Small gifts and big sums Unit 10: Injecting energy Exercise/Technique: Energy Technique: Leading a team over time Exercise: Being obsessive Technique: Being ubiquitous Technique: Warm-ups Unit 11: Embracing change Technique: Creating change Technique: Change control Technique: Change as motivator Exercise/Technique: Motivational marketing Exercise/Technique: The hardest cut Unit 12: Beating the system Technique: Destroying the system from the inside Exercise/Technique: Bureaucracy and how to develop it Exercise/Technique: Bureaucracy and how to kill it Exercise/Technique: Making it sane Technique: Doing yourself out of a job Unit 13: Messages—more communicating Exercise/Technique: E-motivation Exercise: The genuine article Technique: Giving feedback Exercise: Your body Exercise: Non-verbal replies Unit 14: Delegation and trust Technique: Delegation Technique:Responsibility Technique: Recognized authority Exercise: Managing George Technique: Backing off Unit 15: The right person for the right job Technique: degree appraisals Technique: Appropriate appraisal Exercise/Technique: Catch them doing it right Exercise: What do they look like? Exercise/Technique: Assessing test results Unit 16: Difficult cases and troublemakers Exercise: Daggers drawn Technique: Confronting troublemakers Exercise: The earnest objector Exercise: Playing favourites Technique: Reluctance to improve Unit 17: Putting on a show Exercise/Technique: Risk and failure Technique: Energy transfer Technique: Lasers and dry ice Technique: Quality content Technique: Spice it up Unit 18: You can’t motivate Technique: Contributors Exercise: Do it themselves Technique: Perspective shift Technique: Personal projects Exercise/Technique: Overcoming a lifetime of learning Unit 19: Training and learning Technique: Developing others Technique: Train tracks Technique: Train strain Technique: Knowing what you know Technique: Learning and learning styles Unit 20: The F word Exercise/Technique: Portfolio matching Technique: The tea bag Technique: Celebration time Exercise/Technique: The F word Exercise: Building relationships Unit 21: Pitching it right Technique: Stretch but don’t stress Technique: Being realistic Technique: Being unrealistic Technique: Establishing pace Technique: ‘I can’t do it’ Unit 22: Coaching in all directions Exercise: Coaching outside work Technique: Coaching with others Exercise/Technique: Coaching your boss Technique: Coaching your peers Technique: Coaching yourself Unit 23: Modelling the role Exercise/Technique: Watch my feet, not my lips Technique: Honesty is the best policy Exercise/Technique: Going the extra mile Technique: Love Technique: Role models Unit 24: Preparation for interviews Exercise/Technique: Understanding the job Exercise/Technique: Sifting applications Technique: Information checklist Technique: Environment checklist Technique: Selling checklist Unit 25: Notes and listening Technique: Ask them Technique: What did I say? Technique: Checking for understanding Exercise/Technique: Great note taking Exercise/Technique: Using silence Unit 26: Decisions and choices Exercise: Decisions, decisions, decisions Exercise/Technique: Setting criteria Exercise/Technique: Simple option evaluation Exercise/Technique: Sophisticated option evaluation Technique: Comparing apples and oranges Unit 27: Coping with time Exercise/Technique: Diaries Exercise/Technique: Mastering time Technique: Marking time Exercise: Now is all you can do Technique: Quick results Unit 28: Questions, questions Personality and skills Business awareness and teamwork Leadership and manageability Self-starter and creativity Shocks and analytical thinking Unit 29: Removing demotivators Exercise: Money, money, money Technique: Promises, promises Technique: The rumour mill Technique: No secrets Exercise/Technique: Positive visualization Unit 30: Subtle inspiration Technique: Own pocket Technique: Taskforce opportunities Exercise/Technique: What’s in it for me? Exercise/Technique: Ambience chasers Technique: On the up Review Pulling it together Collected reading list Appendix Techniques with high personal development ratings Techniques with high leadership ratings Techniques with high motivation ratings Techniques with high coaching ratings Techniques with high interviewing ratings Techniques with high fun ratings.