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Culturetopia The Ultimate High Performance
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ISBN
:
9780230638686
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Publisher
:
Macmillan Publishers India
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
160
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Year
:
2009
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199.0
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Description
What is Culturetopia? What it does look like? Where can we find it? Is it attainable? Culturetopia provides an introduction to Jason Young’s innovative perspective on how to create and sustain a high-performance workplace where people can do their best work. A wide range of cultural factors combine to drive the behavior of managers and employees who do the real work of serving customers and making products. Jason used his experience as manager, trainer, and consultant to dozens of leading companies to develop the concept of Culturetopia: the ultimate high - performance workplace.
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Author Biography
Jason Young, a former senior-level manager at Southwest Airlines Co., Jason Learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.As president of LeadSmart, Inc., Jason Shares his vision in developing successful corporate cultures and workplace environment with forward-thinking companies. Table of Contents Welcome to Culturetopia • Company Culture • Dangerous Assumptions • Culture Versus Traditional Management • In Culturetopia, Values are Central • A Shared Sense of Direction and Purpose • Customers Define the Approach to Business • Managers are There to Help • Everyone is a Leader • Sound Relationship and High-Achieving Teams • Opportunities for Learning and Growth • Work is Satisfying and Rewarding for Everyone • The Culturetopia Values Checklist • Aloha
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