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Design for Six Sigma for Green Belts and Champions : Applications for Service Operations--Foundations Tools DMADV Cases and Certification (With CD)
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ISBN
:
9788131704509
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Publisher
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Pearson
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
720
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Year
:
2008
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599.0
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449.0
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Description
Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.For Sale in Indian subcontinent onlyFeaturesOnly Design for Six Sigma book which is specifically focused on service organizations rather than manufacturing. Provides practical, start-to-finish guidance, that service company teams can use to utilize Six Sigma for rapid innovation of new processes and to improve existing processes. Only book with extremely detailed case studies and sample certification exams Includes coverage of the latest versions of Minitab and JMP and contains a CD with a Sigma Flow simulation software packageContents Acknowledgments and Thanks
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Author Biography
s Preface Design for Six Sigma Basics Foundations of Six Sigma Management Six Sigma Roles, Responsibilities, and Terminology Macro Model of Six Sigma Management (Dashboards) The Design for Six Sigma (DFSS) Model Define Phase Measure Phase Analyze Phase Design Phase Verify/Validate Phase Design for Six Sigma Tools and Methods Basics of Statistical Studies Design of Experiments Multiple Regression Additional Tools and Methods Discrete Event Simulation Models Articulating the Voice of the Stakeholder Enhancing Creativity to Develop Alternative Designs Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management Design for Six Sigma Case Study Six Sigma DMADV Case Study Design for Six Sigma Certification DFSS Champion and Green Belt Certification at the University of Miami Appendix A: Summation Notation Appendix B: Statistical Tables Appendix C: Documentation of Data Files Index
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