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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 29.0%OFF

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri

  • ISBN

    :  

    9780814415382

  • Publisher

    :  

    AMACOM/American Management Association

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Hardcover

  • Pages

    :  

    170

  • Year

    :  

    2010

1872.0

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  • Description

    In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. This title reveals the secrets of providing online and offline customer service.

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