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Service Excellence @ Novell: Taking Customer Service from Cost to Profit, 112 Pages 7.0%OFF

Service Excellence @ Novell: Taking Customer Service from Cost to Profit, 112 Pages

by Nova Vista Publishing's Best Practices E

  • ISBN

    :  

    9789077256114

  • Publisher

    :  

    Shroff/nova Vista Publishing

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Paperback

  • Pages

    :  

    112

  • Year

    :  

    2006

₹

525.0

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₹

488.0

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  • Description

    Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t

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