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HOW TO RESOLVE CONFLICTS AT WORK : A TAKE-CHARGE ASSISTANT BOOK 8.0%OFF

HOW TO RESOLVE CONFLICTS AT WORK : A TAKE-CHARGE ASSISTANT BOOK

by Stone and Florence M.

  • ISBN

    :  

    9788120337435

  • Publisher

    :  

    Phi Learning

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Paperback

  • Pages

    :  

    160

  • Year

    :  

    2009

₹

225.0

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₹

207.0

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  • Description

    This book provides practical, down-to-earth advice on conflict resolution which otherwise may lead to poor decisions, confusion, hostility or a lot of other workplace ills. Table of Contents ContentsPreface: What’s In It for Me?Section I Overview1. How Do You Handle Conflict?2. Keeping Emotions Under Control3. Pro-Active SolutionsSection II Getting to the Heart of a Problem4. Communication Gaffes5. Personality Conflicts6. Getting to the ProblemSection III Building Better Relationships7. Boss/Office Professional Relationships8. Dealing with Co-Workers9. Good Customer Relationships10. Defusing Team ConflictsEpilogueIndex

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