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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company 24.0%OFF

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

by Robert Spector

  • ISBN

    :  

    9780471355946

  • Publisher

    :  

    Wiley-viva

  • Subject

    :  

    Business & Management, null

  • Binding

    :  

    Hardcover

  • Pages

    :  

    226

  • Year

    :  

    2000

2981.0

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  • Description

    Praise for Lessons from the Nordstrom Way

    "Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." ?Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc.

    "Robert Spector?s book is chock-full of insights on how you can give great customer service?no matter what business you?re in. This stuff makes sense. You?ll read it and immediately ask yourself,?now why did I never think of that??"?Roy H. Williams, bestselling author of The Wizard of Ads

    "At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service."?Gordon Bethune, Chairman and CEO, Continental Airlines

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