Management of Human Service Programs 4th Edition

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Practical in its approach, this book introduces students to the theory and practice of managerial and leadership functions and provides important guidelines for working within agencies. The authors provide an overview of the managerial and leadership functions that a successful manager or administrator in the human services needs to understand. Key Feature Because the book''s authorship reflects the perspectives of both counselors and social workers, all human service managers and administrators will receive a broad introduction to management that is not limited to one point of view. More than 50 practicing human service managers have provided the ideas and suggestions for the text''s numerous cases and examples. Every chapter includes a case example with reflection questions to help readers view the issues in action and to help readers reflect on how they would handle the scenario. The text covers such topics as challenges of management, environments of human service agencies, program design, organizational theory, organizational design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. Chapter-ending discussion questions and chapter summaries help readers reflect on important issues raised in the chapter. Group activities, designed for use in classroom small group discussions, facilitate students'' ability to learn and understand concepts from their classmates'' points of view. About the Author Judith A. Lewis is Past President of the American Counseling Association (ACA). Before serving as ACA President, she held several offices within the ACA organization and divisions. In addition to MANAGEMENT OF HUMAN SERVICE PROGRAMS, she also co-authored Brooks/Cole's COMMUNITY COUNSELING: EMPOWERMENT STRATEGIES FOR A DIVERSE SOCIETY and SUBSTANCE ABUSE COUNSELING. Thomas R. Packard teaches administration and social policy courses in the School of Social Work at San Diego State University and conducts research and consultation projects through the Academy for Professional Excellence in the SDSU School of Social Work. For twenty-five years he has been an organization development consultant specializing in human service and government organizations, including six and a half years in the City of San Diego's Organizational Effectiveness Program, which he managed for one and a half years. He has published articles on his consulting projects and the results of his research in the areas of organizational effectiveness and the quality of working life. He has been the director of two community-based human services organizations and has been a program evaluator for the County of San Diego. He received his doctorate in social welfare at UCLA and is a Certified Social Work Manager. Michael D. Lewis Executive Director, Educational World Charities, Chicago, is Professor Emeritus of Counseling and Psychology at Governors State University. For more than thirty-five years he has consulted with numerous national and international corporations with regard to the implementation of their employee assistance programs. As the originator of the community counseling concept, he has advised educational institutions around the world in countries as diverse as Israel and Botswana. He has co-authored two other Brooks/Cole texts.