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Managing the Guest Experience in Hospitality 24.0%OFF

Managing the Guest Experience in Hospitality

by Robert Clayton Ford, Cherrill P. Heaton and Robert C. Lewis

  • ISBN

    :  

    9780766814158

  • Publisher

    :  

    Delmar Thomson Learning

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Paperback

  • Pages

    :  

    432

  • Year

    :  

    1999

₹

9293.0

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₹

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  • Description

    This text is organized around the 14 "Service Principles" with a chapter dedicated to each. Late-1990s research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service".

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