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Satisfying Internal Customers Guide REV 14.0%OFF

Satisfying Internal Customers Guide REV

by Richard Y. Chang, P. Keith Kelly and Louis Ed. Chang

  • ISBN

    :  

    9780787950828

  • Publisher

    :  

    Pfeiffer & Company

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Paperback

  • Year

    :  

    1999

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2133.0

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₹

1834.0

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  • Description

    This bookillustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

  • Author Biography

    RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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