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Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA) 2006th Edition 4.0%OFF

Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA) 2006th Edition

by H. David Sherman

  • ISBN

    :  

    9780387332116

  • Publisher

    :  

    Springer

  • Subject

    :  

    Encyclopaedias & Reference Works

  • Binding

    :  

    Hardcover

  • Year

    :  

    2006

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  • Description

    A guide to the benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). It outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service atlow cost.

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