Strategic Management for Tourism Communities (Bridging the Gaps)

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Tourism, with its wide-ranging impact, needs to be managed effectively - but how? This book advocates taking a businesss approach to tourism that encourages greater collaboration between stakeholders in the practical assessment of tourism options. The approach places key business management functions and stakeholders at the forefront of tourism initiatives. The business management functions of planning, organising, leadership and control are the filters through which tourism opportunities are viewed, while the stakeholder groups of customers, residents, industry and government set the agenda for appropriate tourism development.Tourist destinations must engage in realistic assessments of their abilities to meet the needs and expectations of tourism stakeholders and then act on these assessments so their goals and objectives can be achieved. A new model for bridging stakeholder gaps is presented as a template for how communities can understand and make the most of their tourism resources. The Bridging Tourism Gaps Model is a practical tool to help destinations focus on the important factors in developing and maintaining tourism as a beneficial and vital part of their communities.The book builds on the success of Tourism A Community Approach and the subsequent tourism planning experiences of both authors to advance strategic planning in tourism.About Author:S Professor Peter Murphy, Foundation Professor and Head of the School of Tourism and Hospitality, La Trobe University, Melbourne, Australia, has over 30 years experience as a tourism researcher, professor and consultantAnn Murphy, AICP, PhD Candidate, Law, University of Melbourne, has worked as a planner in British Columbia and the Florida Keys.