The Certified Manager of Quality/Organizational Excellence Handbook

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The title of the ASQ certification changed to Certified Manager of Quality/Organizational Excellence to reflect the fact that the role of the quality function is continually evolving. Many of the responsibilities for the management of quality are being deployed throughout the organization into other functions. This now requires a much more comprehensive understanding of an organization as a system within the larger system of society. The range of tools and technologies that quality professionals are required to use and/or facilitate is also increasing. The ability to read, interpret, and use financial tools, as well as use the language of cost/profitability when talking to senior management, is more important than ever for quality professionals. The Certified Manager of Quality/Organizational Excellence Handbook is the most comprehensive preparatory guide for the Certified Manager of Quality/Organizational Excellence Exam. The handbook is completely updated to reflect the changes in the 2006 Body of Knowledge (BoK), and the pertinent BoK requirements associated with good quality management practices are shown throughout each section.For Sale in Indian subcontinent onlyContentsPart I: Leadership Organizational Structures and CultureLeadership Challenges Teams and Team Processes ASQ Code of Ethics Part II: Strategic Plan Development and Deployment Strategic Planning ModelsBusiness Environment Analysis Strategic Plan Deployment Part III: Management Elements and Methods Management Skills and AbilitiesCommunication Skills and Abilities Project Management Quality System Quality Models and Theories Part IV: Quality Management Tools Problem-Solving Tools Process Management Measurement: Assessment and Metrics Part V: Customer Focused Organizations Customer Identification and Segmentation Customer Relationship Management Part VI: Supply Chain Management Supply Chain Management

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Russell T. Westcott is president of R.T. Westcott & Associates, where he guides clients in implementing ISO 9001 quality management systems, applying for Baldrige-type awards, strategic planning, project management, and initiating lean practices. Westcott is an ASQ Certified Quality Auditor and Certified Quality Manager. He is the author of Stepping Up to ISO 9004:2000 (2003, Paton Press) and Simplified Project Management for the Quality Professional: Managing Small & Medium-size Projects (2004, ASQ Quality Press), a co-editor of The Certified Quality Manager Handbook, Second Edition (2001) and The Quality Improvement Handbook (2002) (ASQ Quality Press), and has contributed to the ASQ Certified Quality Manager section refresher course, the ASQ Certified Quality Manager self-directed learning program (2001), the Certified Manager of Quality/Organizational Excellence program (2006), and The Certified Quality Engineer Handbook (2002, ASQ Quality Press).