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The Invisible Customer 26.0%OFF

The Invisible Customer

by Brian Clegg

  • ISBN

    :  

    9780749431440

  • Publisher

    :  

    Kogan Page Business Books

  • Subject

    :  

    Industry & Industrial Studies, Business & Management

  • Binding

    :  

    PAPERBACK

  • Pages

    :  

    208

  • Year

    :  

    2000

₹

1808.0

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₹

1337.0

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  • Description

    In this in-depth look at the customer care element of e-business, Brian Clegg offers an innovative, hands-on guide to an oddly neglected but crucial topic. In today's digital Wonderland - where companies deal with customers they cannot see and less contact time is better - the old rules and skills no longer apply.

  • Author Biography

    Brian Clegg is a journalist and professional writer.

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