The It Professional'S Business And Communications Guide

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Soft skills are the often the most overlooked asset in the IT professional's toolbox. The ability to be a team player, communicate effectively with co-workers and customers, and problem solve are abilities often overlooked by the IT professional. Unfortunately, they are not overlooked by the those hiring the IT professionals. The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction. About The Author Steven Johnson is the Managing Editor for PrepLogic, a leading training provider focusing on IT certification preparation. Steve is also a consultant focusing on a variety of IT certifications, including Microsoft and Cisco. Steve earned his Bachelor's of Arts in Technical Communication from Texas Tech. Table Of Contents Introduction Chapter 1 Interacting with Customers Chapter 2 Working with Professionals Chapter 3 Using Proper Phone Techniques Chapter 4 Security in Communication Chapter 5 Workplace Communication and Practices Chapter 6 Leadership in IT Chapter 7 Communication in the Real World Index