14.0%OFF
Download App
| >> | LShop | >> | Book | >> | Economics, Finance, ... | >> | Business & Managemen... | >> | The Trusted Advisor |
14.0%OFF
The Trusted Advisor
-
ISBN
:
9780743204149
-
Publisher
:
Free Press
-
Subject
:
Business & Management
-
Binding
:
Hardcover
-
Year
:
2000
₹
2303.0
14.0% OFF
₹
1980.0
1980.0
Buy Now
Shipping charges are applicable for books below Rs. 101.0
View Details(Imported Edition) Estimated Shipping Time : 20-23 Business Days
View Details
-
Description
In today In today's fast-paced networked economy, pro??fessionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your disci??pline is not enough, assert world-renowned profes??sional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to profes??sional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. The workings of trust are even more critical in the new economy than in the old. Maister, Green, and Galford enrich our under??standing of trust---yet they have also written a deeply practical book. Using their model of "The Trust Equation," they dissect the rational and emo??tional components of trustworthiness. With preci??sion and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step---engage, listen, frame, envision, and commit---is richly described in distinct chapters. The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. It also includes a trust self-diagnostic in the appendix. This immensely readable book will be wel??comed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples---successes and mis??takes, their own and others'---to great effect. Though they use the professional services advi??sor/client paradigm throughout the book, their pre??scriptions have resonance for other trust-reliant situations---selling, customer relationship manage??ment, and internal staff functions like HR and information technology. The result is a ???tour de force???---brilliant, pene??trating, unique. It is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.
Related Items
-
of
-
OFFER
Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information (TM)
Danette McGilvray
Starts At
12249.0
14244.0
14% OFF
-
OFFER
EXECUTING DATA QUALITY PROJECTS TEN STEPS TO QUALITY DATA & TRUSTED INFORMATION
Danette Mcgilvray
Starts At
486.0
600.0
19% OFF
-
OFFER
Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations
Boris Groysberg
Starts At
766.0
995.0
23% OFF
-
OFFER
The Workplace Law Advisor: From Harassment and Discrimination Policies to Hiring and Firing Guidelines -- What Every Manager and Employee Needs t
Stephanie Narvell
Starts At
2170.0
2524.0
14% OFF
-
OFFER
Integrity Works: Strategies for Becoming a Trusted, Respected, and Admired Leader
Dana Telford
Starts At
1163.0
1616.0
28% OFF
-
OFFER
The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
Robert D. Knapp
Starts At
1944.0
2559.0
24% OFF
-
OFFER
All for One: 10 Strategies for Building Trusted Client Partnerships
Andrew Sobel
Starts At
1907.0
2218.0
14% OFF
-
OFFER
The Special Events Advisor: A Business and Legal Guide for Event Professionals
David Sorin
Starts At
8693.0
9553.0
9% OFF
-
OFFER
Why Should the Boss Listen to You?: The Seven Disciplines of the Trusted Strategic Advisor
James E. Lukaszewski
Starts At
1747.0
2299.0
24% OFF
-
OFFER
Making Rain: The Secrets of Building Lifelong Client Loyalty
Andrew Sobel
Starts At
1143.0
1395.0
18% OFF
-
OFFER
The Agenda: What Every Business Must Do to Dominate the Decade
Michael Hammer
Starts At
300.0
395.0
24% OFF
-
OFFER
Rich Dad's Rich Kid, Smart Kid: Giving Your Child a Financial Head Start
Robert T. Kiyosaki
Starts At
446.0
595.0
25% OFF
