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Win at Work: Navigate the Nasties, Get things Done and Get Ahead
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ISBN
:
9788175545489
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Publisher
:
Kogan Page Limited
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
192
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Year
:
2010
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195.0
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Description
In today’s competitive work environment, it is increasingly difficult to get ahead and get noticed. With the right strategies, however, we can profoundly influence our success at work and in life. We have an opportunity, every day, to change the odds in our favour. Win at Work includes five powerful sections covering: The winning attitude Achievement and success Winning in the workplace Winning with people Dealing with stress and difficult people Each section contains dozens of crisp, incisive strategies with research references from a number of countries and anecdotal stories from the author’s experiences around the world. About The Author Shaun Belding is CEO of The Belding Group of Companies Inc, a company that trains and measures customer service and workplace performance. With his extensive research and over 20 years of international experience, Shaun is considered one of the leading global experts on motivation, positive workplace performance, and dealing with the difficult people we meet in our work environments — difficult customers, bad bosses, poor managers, scary clients and rude co-workers. Shaun has authored a number of other books, and is now a sought-after speaker for AGMs, conferences and events on customer service, success strategies and motivation. Table of Contents Introduction Part 1: The winning attitude: Winning attitude characteristic 1: The positive attitude Winning attitude characteristic 2: Understanding yourself and what’s important Winning attitude characteristic 3: Believing Winning attitude characteristic 4: Continuous improvement Winning attitude characteristic 5: Passion Part 2: Achievement and success: Your 100-day plan Your winning personal image Earning respect Surround yourself with good people Action is louder than words The power of patience The power of focus Part 3: Winning in the workplace : The myths of workplace success Be a champion of change Big picture, little picture The line (and how not to cross it) Ten important etiquette tips Political correctness Being a good team player Rules for building better workpace relationships Part 4: Winning with people: First impressions Outward focus Two big hot buttons Cold buttons The way of words Networking Part 5: Dealing with stress and difficult people: Difficult situations and people All stressed up and nowhere to go Conclusion
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