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Dealing with the Employee From Hell: A Guide to Coaching and Motivation
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ISBN
:
9788175542754
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Publisher
:
Kogan Page Limited
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
160
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Year
:
2006
₹
150.0
₹
150.0
150.0
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Description
Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples ofthe different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: what employees want. what makes a great boss. creating a good environment. communicating with employees. setting performance standards. setting goals. observing and assessing performance. responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results.
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Author Biography
Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Table of Contents Introduction: into the depths of hell What employees want DARTs The telescope effect Setting the stage Become a better boss Create an enjoyable environment Communicate with your employees Lose the stupid rules Use the power of pardac Don’t embarrass your employees Listen to your employees Anatomy of a great boss What leadership is all about Setting immutable performance standards The principles of immutable performance standards positive and negative consequences Performing coaches Setting goals Principles of setting performance goals Observing performance Rule1: Look for the good first Rule 2: Be open Rule 3: Be discreet The trap: Don’t lose focus on your objectives Assessing performance Avoid preconceptions Responding to performance The positive response The constructive response The corrective response The fine art of delegating The delegating process Carrots and sticks EM drivers Setting employees free Get a second opinion Cover your bases Set a decision date Break the news Poison in the pool and curious quirks Poison in the pool Curious quirks.
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