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Delivering Customer Service 16.0%OFF

Delivering Customer Service

by Sheila Payne

  • ISBN

    :  

    9788172249663

  • Publisher

    :  

    Non Basic Stock Line

  • Subject

    :  

    Industry & Industrial Studies

  • Binding

    :  

    PAPERBACK

  • Pages

    :  

    114

  • Year

    :  

    2006

₹

125.0

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105.0

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  • Description

    2nd revised edition explains how to maintain reliable customer service, deliver positive working relationships, solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies throughout. Also covers criteria for NVQ levels 2 and 3.

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